USA Shipping Only. Please Enquire for International Shipping. All prices in USD.
PLEASE NOTE YOUR PURCHASE(S) ON E MART ONLINESTORE WEBSITE AT WWW.SHOPATEMART.COM IS GOVERNED BY THE FOLLOWING SHIPPING & RETURNS POLICY* (IN ADDITION TO OTHER RELEVANT TERMS AND CONDTIONS, POLICIES, NOTICES WHICH MAY APPLY AND ARE ASSOCIATED WITH YOUR PURCHASE(S) ON THIS WEBSITE) AND THAT BY COMPLETING YOUR PURCHASE YOU ( AS BUYER) AGREE AND ABIDE WITH THEM ACCORDINGLY.
General Shipping & Returns Terms:
(For detail policy see below)
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We ship mainly to mainland USA & Canada and select international destinations (international customers are requested to contact for shipping eligibility & shipping costs details BEFORE placing their order).
USA Shipments are processed and shipped from one of our multiple warehouse locations in USA located in Tualatin, OR, Minden, NV, Hawthorne, CA
Shipping & Return Policy (Detail):
Returns and Refunds
Out of Policy Returns
Valuation of Returns
Lesser of purchase price or current price at time product is received.
You may request a change to your order provided the order has not already been charged to your account. Please contact us with your Order ID or customer number to request a change to your order.
You may request an order be cancelled provided the order has not already been processed and shipped. Please contact us with your Order ID or customer number to request a change to your order.
In cases of external (visible) carton damage, customers should refuse the damaged carton(s) and clearly note the refusal on the carrier delivery receipt. Notify E MART within 48 hours of the refusal. Claims for external (visible carton damage) may not be honoured when not refused by the customer/end-user at time of receipt. All claims for concealed product damage or shortage must be reported to E MART within 48 hours of receipt. Claims made after 48 hours from receipt date may not be honoured. Customer should make the product and packaging available for carrier inspection if requested.
A $50 charge per refused shipment will be charged unless the refusal is based on a shipper error or damaged shipment.
For clarifications, questions or for more info, please contact customer service at firstname.lastname@example.org
*All the terms and conditions may be subjected to change without prior notice at the sole discretion of E MART.